All items are handmade to order and shipped within 7-14 days. Thank you for your patience!
Once you place your order, you will receive a confirmation email from our website with your invoice, and we may contact you for a second confirmation.
For placing a customized order, please contact us.
NOTE: Shipping time is not including the time we need to handmade your pieces.
2-3 business days in Cairo & Alex
5-7 business days all over Egypt
** We ship internationally with DHL shipping service.
(you can check the rates & delivery time by country at checkout)
You will receive an email once the order is ready and booked in for shipment.
If you need more accurate information about the delivery time, get in touch with us before placing your order. And if you need your order before a specific date, please write it into the notes box at your checkout!
Returns & Exchanges
Request a cancellation within 24 hours of purchase.
Exchanges & returns are accepted within 14 days of receiving your order.
Note: Products must be in the same conditions as you received them to be accepted for returns or exchanges (in their original packaging & with the tickets) and you must pay extra shipping fees in both conditions.
Also, we have the right to refuse any returned orders if it doesn’t meet the above rules.
Listed Items can’t be refunded or exchanged
- Customized Items
- Items on Sale
In case of RETURNS, we will send you a courier to collect the order and return it to our office. once we checked the pieces and made sure that it meets the above conditions, we will contact you to get your money with a bank transfer or wallet.